Terms & Conditions
Registration
Booking
Payment
Cancellation by Client
Cancellation by Teacher
Deputy Teachers
Participation in Class - in person & online
Prices
- You must complete a Registration Form prior to attending your first class.
- If you are in doubt about you medical status and/or ability to participate in a Pilates class you must check with you doctor prior to attending class and understand that illume pilates may not agree to your attendance at class without prior doctor consent being obtained.
- You agree to inform illume pilates of any changes to your health status in the future.
Booking
- You are required to pre-book for class in advance of the class commencing utilising the online booking system.
Payment
- Is made via debit or credit card via the booking system Bookwhen.
Cancellation by Client
- All cancellations should be done via the online booking system.
- Can be made without penalty 24-hours prior to the class commencing.
- If cancelling under 24-hours of class commencing a late cancellation fee of £10 is charged, or if you have a Class Bundle, one class is taken from your Bundle.
- There is no charge if a late cancellation is due to an emergency, sudden on-set of illness or, in the case of live-streamed classes, internet issues.
Cancellation by Teacher
- Should a class be required to be cancelled by the teacher – all efforts will be made to advise students in advance of the cancellation via email. If the cancellation occurs on the day of class – both email and text will be utilised to advise you of the cancellation.
Deputy Teachers
- At times a deputy teacher will teach classes - due to illness or pre-booked time away by the original teacher. When possible you will be informed of when a deputy teacher is taking a class via email.
Participation in Class - in person & online
- You agree to take responsibility of your body and to stop exercising at any point if you need to and/or if you experience any pain.
- You understand it is your responsibility to communicate with the teacher if you are experiencing any discomfort or pain during class.
- You understand if you behave in a manner that is disruptive or abusive to the teacher or other participants you will be asked to leave class.
- You understand that it is your responsibility to chose a space in your home to take class in that is safe and where you will not be obstructed.
- You understand that for the teacher to be able to see you via Zoom, the platform that the online classes are taught via, other members of the class can also see you. You understand if you do not wish to be seen you can turn your video off, but in that instance the teacher will not be able to see you.
- You agree that illume pilates is not responsible for any loss or damage of your personal property at any venue where classes are held.
Prices
- Prices & Class Bundle offers can be withdrawn or changed at any time.
- Classes or Class Bundles purchased prior to any changes made will be honoured under their original terms/prices..